Tracker
The Tracker is how product usage data gets into Customerscore.io. It captures what customers actually do in your product, which becomes the raw material for the Health Score and for usage-based Smart Alerts.
There are two ways to send data, and most accounts use both: a JavaScript snippet for anything happening in the browser, and server-side events for everything else. Once data arrives, you decide what it means by configuring metrics and attributes.
Setup guides
| Guide | What it covers |
|---|---|
| Tracking Code Setup | Copy-paste installation on any website, including Google Tag Manager, plus testing tips |
| Server-side Events | Tracking from your backend — payment confirmations, jobs, and non-browser actions |
| Metrics & Attributes | Mapping and processing raw tracked data into the values you score on |
Recommended order
- Install the tracking code on your app and verify events are arriving.
- Add server-side events for actions that never touch the browser.
- Configure metrics and attributes so the raw events become scoreable properties.
- Set up your Health Score using those properties.
Alternatives
If you already collect product analytics elsewhere, you can skip the Tracker and connect PostHog or Mixpanel instead. To push data from your own systems, use the REST API.